Contact Information Policy

Effective Date: July 2026

At Rinsong, we value open communication and are committed to providing excellent customer support. If you have any questions, concerns, or requests regarding our products, orders, policies, or services, please contact us using the details below.

Customer Support Contact Details

Email: rinsong.co.za@gmail.com

We aim to respond to all customer inquiries as quickly as possible. Response times may vary depending on the volume of requests, but we strive to reply within 1–2 business days.

Types of Inquiries

You may contact us regarding:

• Product information and availability
• Orders and shipping updates
• Returns and refunds
• Warranty claims
• Website issues
• General questions and feedback

Support Hours

Our customer support team operates during standard South African business hours:

Monday – Friday: 08:00 – 17:00 (SAST)
Saturday, Sunday & Public Holidays: Closed

Messages received outside business hours will be answered on the next business day.

Privacy of Communications

Any personal information provided when contacting us will be handled in accordance with our Privacy Policy and applicable South African data protection laws. We will only use your information to assist with your inquiry and provide customer support services.

Contacting Rinsong

For all support-related matters, please email:

rinsong.co.za@gmail.com

We appreciate your business and look forward to assisting you.

Rinsong
Email: rinsong.co.za@gmail.com
South Africa 🇿🇦